BoreSight provides procurement support for mobility, wireline and cloud services. Our resources provide the IT and procurement teams a way to simplify complicated procurement processes and ensure you are getting the best services and pricing available – all with the service and support BoreSight customers have come to expect.

Mobility

BoreSight provides Wireless Expense Management (WEM) as a stand-alone service or as part of a strategic service, such as Procurement or Help Desk services, which are some of the most requested mobility offerings.

BoreSight manages over 150,000 devices for our customers providing the flexibility and support needed to address your communication needs.

Procurement Services

  • Robust ordering portal that can be customized to meet customer needs/requirements
  • Review orders/procure service, equipment, and accessories that capture internal approvals
  • Review and process requests for services changes, including upgrades, cost center changes, feature requests, deactivations, service transfers, etc. that have captured internal approvals
  • Provide prompt support to Executives
  • Work with customer to manage all cellular carrier negotiation and RFP processes

Help Desk Services

  • Device activation assistance for all device types
  • Assistance with problems accessing or utilizing email
  • Warranty requests, equipment issues
  • Overall “how-to” and/or troubleshooting questions
  • Support on iTunes/iCloud/BBDM/Active sync
  • Support all MDM solutions as it relates to activation of users, wipes, syncing problems, etc.
  • Perform handheld wipes/master reset on device or through MDM solutions
  • Assist with carrier-related issues and/or questions such as outages, poor coverage, device capabilities, etc.

Wireline

BoreSight provides Wireline Expense Management as a stand-alone service or as part of a strategic service. Wireline or also known as POTs, “plain old telephone” lines can be a large expense for enterprise businesses as well as timely to manage and deploy. At BoreSight, we manage and maintain a healthy communications ROI for your wireline business with:

  • Wireline telephone auditing
  • Benchmarking services
  • Contract compliance
  • Inventory/CSR management
  • Invoice processing
  • Network optimization
  • Network diagramming
  • Provisioning/Order fulfillment
  • RFP/Contract negotiation
  • Standard and customized reporting on demand
  • Carrier/Vendor management
  • WAN efficiency studies
  • Help desk
  • Employee provisioning

Cloud

BoreSight Technologies provides end-to-end service, guidance and engagement to align your business goals to your cloud. BoreSight’s solution helps companies understand, control, and manage their cloud-based services, licenses and subscriptions, while fully integrating with lifecycle management of other vital communication categories including mobility, wirelines, IT and machines.

The TotalCloud solution line supports cloud planning and ongoing cloud management including:

  • Cloud planning services
  • Contract sourcing
  • Cloud transition assistance
  • Invoice processing
  • Cost allocation
  • Financial integration
  • Optimization
  • Capacity tracking
  • Forecasting
  • Business analytics
  • Inventory, claim, and contract management

Our cloud-based solution enables agility for your business complexities while optimizing productivity and driving down costs through:

  • Policy creation and enforcement
  • Elimination of underutilized or stranded licenses
  • Benchmark data to improve vendor negotiations
  • Optimization of vendor fee structures
  • Accurate departmental charge backs
  • Analytics that create visibility across the enterprise
  • Identification and control of BYOC usage
  • Inventory management
  • Invoice processing
  • License optimization
  • Contract management

TotalCloud centralizes and controls cloud spend, manages cloud service providers, helps to analyze license consumption and secures corporate assets while ensuring that users have the tools they need to be productive, when they need them. TotalCloud can be used as “ala carte” solution service, or integrated with a full enterprise strategic solution.